The Elemental platform is organized around three main components each of which has dedicated support content on Elemental Support Platform:

1. Elemental Web: The Administrative Hub

This is the central control interface accessed through a web browser. It lets schools manage:

• User accounts and access levels
• System configuration and setup
• Data backups and security settings
• Integration between desktop clients and school accounts

Elemental Web is where administrators customize how the system behaves and ensure that everything is connected properly.

2. Elemental Desktop: The Operational Workstation

Elemental Desktop is the workhorse of the system - a desktop application where day-to-day academic tasks take place, such as:

• Student assessment entry and tracking
• Performance tracking for individuals and classes
• Automated report card generation
• Analytics and visual dashboards
• Integration with school APIs and external systems

It runs on Windows and interacts closely with Elemental Web to keep data synchronized and up-to-date.

3. Elemental Sentry: Yet to be released

Purpose of Elemental Support Platform

The Support Platform exists to:

• Educate users on how to use Elemental Web, Desktop, and Sentry.
• Provide troubleshooting guides for common issues.
• Offer step-by-step instructions for on-boarding, configuration, and routine tasks.
• Host articles on best practices, tips, and efficiency hacks.
• Help administrators resolve errors or unexpected behaviour quickly.

This makes support proactive, searchable, and accessible rather than relying only on email or phone help. Users can often find answers themselves by exploring documentation and problem-specific articles.

Key Support Features

Here’s what users typically find in the Elemental Support Platform:

• On-boarding Guides: Step-by-step instructions to help schools get started, from account creation and verification to installing the desktop application and integrating it with the web dashboard.
• Error Solutions and Fixes: Explanations and fixes for common issues encountered on Elemental Web or Desktop such as login errors, syncing problems, or configuration mismatches.
• How-To Tutorials: Practical tutorials that walk a user through tasks like breaking down learner performance, generating reports, customizing grading scales, or backing up data securely.
• Best Practices: Articles that explain recommended ways to organize data, configure subjects, set up assessments, and use analytics features to gain meaningful insights.
• Reference Material: Detailed definitions, glossary entries, and background information on Elemental features so users understand what each part does and how it fits into school operations.

Why Elemental Support Platform Matters

For software that plays a central role in academic reporting and assessment, having organized, high-quality support is crucial. Elemental Support Platform does more than just answer “what went wrong?”. It helps users:

• Learn the system faster
• Avoid mistakes through clearer instructions
• Troubleshoot without waiting for human support
• Get the most value from their Elemental subscription

For school IT teams and administrative staff, this means fewer disruptions and smoother workflows so educators stay focused on teaching and learning, not technical hurdles.

Conclusion

Elemental Support Platform is an essential companion to the Elemental Ecosystem. It brings together clear documentation, expert guidance, troubleshooting steps, and practical how-to content in one place. Whether you’re setting up your first school account, generating performance reports, or diagnosing a desktop sync issue, Elemental Support Platform is designed to help you succeed with confidence and minimal frustration.